Suzi Santilli
Portland,OR
Summary
Results-driven software sales professional with a proven track record in nurturing client relationships and exceeding sales targets. Seeking to leverage extensive experience in client satisfaction and service to excel as an Associate Renewal Specialist at Perforce.
Overview
21
21
years of professional experience
Work History
Sales Advisor and Associate Agent
Redfin
Portland, Oregon
05.2021 - Current
- Managed customer inquiries via phone, website, and app, providing personalized assistance and guidance
- Matched prospective clients with local Redfin Agents, facilitating home tours and consultations
- Delivered exceptional customer service during home tours and open houses, fostering positive client experiences
- Collaborated closely with lead agents and team members to support sales efforts effectively.
Retirement Counselor
Touchmark, Fairway Village
Vancouver, WA
03.2020 - 11.2020
- Conducted sales presentations and tours for prospective residents, effectively promoting senior living solutions
- Achieved 95% of year-to-date sales objectives through targeted sales efforts and client engagement
- Managed and contributed to marketing events, enhancing brand visibility and lead generation.
Community Relations, The Springs Living
Lake Oswego, OR
09.2018 - 01.2020
- Sold senior living solutions to prospective residents and families, maintaining high occupancy levels
- Assisted in prospecting and executing marketing events to attract new clients and promote community offerings.
Senior Account Manager
Twistlock
Portland, OR
10.2016 - 05.2017
- Managed client acquisition and territory growth, exceeding quarterly sales targets by 12%
- Closed largest deal in company history with Disney, generating $405K in revenue.
Senior Account Manager
Portland, OR
08.2013 - 03.2016
- Developed territory plan and significantly expanded business, increasing territory sales from $750K to $15.5M in 2.5 years
- Secured major accounts including Wal-Mart, ExxonMobil, and American Airlines, earning recognition as Rep of the Year in 2016.
Senior Account Manager
Serena Corporation
Portland, OR
03.2012 - 07.2013
- Managed client renewals and grew business through proactive client engagement and relationship-building
- Developed and executed territory plan to penetrate strategic accounts and acquire new clients.
Senior Renewals Account Manager
Webtrends
Portland, OR
03.2006 - 03.2012
- Cultivated long-term relationships with clients, ensuring high renewal rates and business growth
- Successfully secured renewals and expanded business with key clients including Monster.com and Aetna Insurance.
Renewals Account Manager
Symantec
Beaverton, OR
05.2003 - 06.2006
- Developed strategic territory plan and worked closely with regional and national predefined companies and resellers
- Recognized in top 3% of national sales team
- Grew current client revenue by understanding customer objectives, buying criteria, and decision-making processes.
Education
Bachelor of Science - Business Management
Marylhurst University
01.1997
Skills
- Strong ability to nurture client relationships
- Exceptional sales and negotiation skills
- Proven track record of exceeding sales targets
- Excellent communication and interpersonal skills
- Strategic planning and territory management expertise
- Proficient in CRM software and sales analytics tools
Timeline
Sales Advisor and Associate Agent
Redfin
05.2021 - Current
Retirement Counselor
Touchmark, Fairway Village
03.2020 - 11.2020
Community Relations, The Springs Living
09.2018 - 01.2020
Senior Account Manager
Twistlock
10.2016 - 05.2017
Senior Account Manager
08.2013 - 03.2016
Senior Account Manager
Serena Corporation
03.2012 - 07.2013
Senior Renewals Account Manager
Webtrends
03.2006 - 03.2012
Renewals Account Manager
Symantec
05.2003 - 06.2006
Bachelor of Science - Business Management
Marylhurst University