Summary
Overview
Work History
Education
Skills
vitals
personal information
references
Timeline
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Suzy Carey

Suzy Carey

Chandler,AZ

Summary

To bring my own experience with sobriety and mental health recovery for the past 6 years. Having many years of experience working with patients in a clinical setting, I have exceptional communication and listening skills. I strive to help others with their behavior and substance-related disorders. I hope to use my Certification as a Peer Support Specialist to collaborate and facilitate mentoring with complete care for all those in recovery with their own journey as it relates to each individual.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Tioga Dental & Orthodontics
02.2018 - 02.2019


  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
  • Developed rapport with patients through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every patient by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Registered Dental Hygienist

Dr. Pavi Samant
01.2016 - 06.2017


  • Provided exceptional customer service, addressing patient concerns and fostering a positive dental experience.
  • Increased patient retention by building rapport through empathy and active listening skills.
  • Continuously expanded professional knowledge through participation in continuing education courses and industry conferences.


Registered Dental Hygienist

Dr. Robin Larson
06.2007 - 10.2015

Education

Certification in Peer Support

Four Directions
Chandler, AZ
12.2023

Skills

  • Excellent Customer Service, Rapport with Clients, Empathy, Developing connections and relationships, solution focused
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Medical Terminology Knowledge
  • Critical Thinking
  • De-Escalation Techniques

vitals

3313 E Aster Drive, Chandler, AZ, 85286, 352-339-3544, suzy.adkins@yahoo.com

personal information

Title: Customer Service Rep Receptionist Dental Hygienist

references

REFERENCE NAME, COMPANY, Contact Information

Timeline

Customer Service Representative

Tioga Dental & Orthodontics
02.2018 - 02.2019

Registered Dental Hygienist

Dr. Pavi Samant
01.2016 - 06.2017

Registered Dental Hygienist

Dr. Robin Larson
06.2007 - 10.2015

Certification in Peer Support

Four Directions

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Suzy Carey