Susan Elkantar
Kalamazoo,MI
Summary
Professional in patient access with proficiency in handling patient inquiries, managing admissions, and ensuring accurate data entry. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in healthcare systems, communication, and problem-solving with reliable and flexible approach.
Overview
2025
2025
years of professional experience
Work History
Dr.Pacheco Pediatric Dentistry
- Assist doctor during dental procedures
- Handle receptionist work (answer phone calls, schedule appointment, handle payments / insurance)
- Sanitize the office along with high touch surfaces
Patient Access Associate
61st St Service Corp
06.2022 - 06.2024
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Pediatric ER Clerical Associate
Hackensack University Medical Center
09.2021 - 05.2022
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Covid Scheduler
Hackensack Meridian Health
01.2021 - 08.2021
- Register and schedule patients via Epic
- Verify eligibility and benefits from insurance
- Obtain authorization for procedures
Dental Assistant
Bergen Dental Care
03.2019 - 12.2020
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Hostess
Mantra
02.2018 - 02.2019
- Provided excellent customer service
- Money handling transactions
- Answered phone calls
- Seated guests at tables.
Education
Nutritional Science
Kalamazoo Valley Community College
Kalamazoo, MI05-2026
Applied Science
Bergen Community College
Paramus, Nj12.2021
High school - General studies
Teaneck Sr High School
Teaneck, NJ05.2018
Skills
- Epic workspace
- Registration
- Insurance eligibility verification
- Strong verbal communication
- Strong work ethic
- Goal-oriented
Languages
Arabic
Timeline
Patient Access Associate
61st St Service Corp
06.2022 - 06.2024
Pediatric ER Clerical Associate
Hackensack University Medical Center
09.2021 - 05.2022
Covid Scheduler
Hackensack Meridian Health
01.2021 - 08.2021
Dental Assistant
Bergen Dental Care
03.2019 - 12.2020
Hostess
Mantra
02.2018 - 02.2019
High school - General studies
Teaneck Sr High School
Dr.Pacheco Pediatric Dentistry
Nutritional Science
Kalamazoo Valley Community College
Applied Science
Bergen Community College
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