Suzanne Mason
Cottonwood,CA
Summary
Results-oriented professional with extensive experience in project coordination and compliance management at Servpro North Shasta. Achieved top regional scores in compliance audits, demonstrating expertise in operational efficiency and risk mitigation. IICRC certified, proficient in estimating and billing for complex loss scenarios, ensuring accuracy and accountability.
Overview
22
22
years of professional experience
Work History
Job File Coordinator/ Compliance Manager
Servpro North Shasta
08.2014 - Current
- Aligned project timelines with client expectations and operational capabilities.
- Facilitated seamless workflow through effective communication with team and clients.
- Created comprehensive training materials to enhance new hire onboarding process.
- Achieved top regional scores for compliance auditing with corporate and insurance partners.
- Secured IICRC certification for expertise in water mitigation processes.
- Proficiently estimated and billed for water, smoke, mold, and biohazard losses.
Receiving Manager
Wal Mart Distribution Center 6026
04.2004 - 02.2013
- Ensured timely inventory management by overseeing receiving operations effectively.
- Trained new staff on safety protocols and operational standards to enhance compliance.
- Streamlined receiving workflow through process improvements, increasing overall efficiency.
- Optimized delivery schedules by coordinating with transportation teams to minimize delays.
- Maintained training and disciplinary logs for associates to track performance.
- Conducted interviews for new hires, ensuring alignment with operational needs.
Education
High School Diploma -
Red Bluff Union High School
Red Bluff, CASkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project Support
- Database management
Timeline
Job File Coordinator/ Compliance Manager
Servpro North Shasta
08.2014 - Current
Receiving Manager
Wal Mart Distribution Center 6026
04.2004 - 02.2013
High School Diploma -
Red Bluff Union High School