Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Suzzette Torres

Youngstown,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Aspen Dental Ceasar Augustin DDS
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Balanced deposits and credit card payments each day.

Orthodontic Assistant

Precision Orthodontics
08.2022 - 10.2023
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Dental Assistant

Aspen Dental
09.2016 - 08.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
  • Increased patient retention by developing strong relationships and providing personalized care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Took dental images following strict patient protection rules, applying lead aprons.

Education

Certified Dental Assistant -

Choffin Career And Technical Center
Youngstown, OH
06.2016

High School Diploma -

Mahoning Valley Opportunity Center
Youngstown, OH
06.2008

Skills

  • Insurance verifying
  • Reception Management
  • Interpreting physician orders
  • Document filing
  • Dental Radiography
  • Restorative procedures
  • Oral Surgery
  • Dental office administration
  • Dental appliance fabrication
  • Electronic Charting
  • Sterilization techniques
  • Insurance Billing
  • Dental impression specialist
  • Infection control proficiency
  • Dental Materials Knowledge
  • Appointment scheduling proficiency
  • Orthodontic Assistance
  • Spanish Speaking

Certification

  • Coronal Polishing
  • Sealant
  • Radiology
  • Certified Dental Assistant

Languages

Spanish
Professional Working

Timeline

Patient Service Representative

Aspen Dental Ceasar Augustin DDS
10.2023 - Current

Orthodontic Assistant

Precision Orthodontics
08.2022 - 10.2023

Dental Assistant

Aspen Dental
09.2016 - 08.2022

Certified Dental Assistant -

Choffin Career And Technical Center

High School Diploma -

Mahoning Valley Opportunity Center

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Suzzette Torres