Sven Bertschy
Summary
Experienced Store Manager specializing in management of retail and restaurant locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self-Employed
01.2020 - 12.2024
- Operational business consultant for small-to-mid size service companies trying to engage with American entities. Demonstrated continuous improvement skills to evolve core processes, including logistics and warehousing, administrative/hr and financial.
- International Business Development Manager: Securing European capital investors for American green fuel energy start-ups in Europe.
- Provided exceptional customer service by addressing customers concerns promptly and offering solutions that met their needs.
General Manager
Speedy Pizza
10.2010 - 11.2019
- Hired by owner and charged with executing budget plans with full P&L responsibility for a chain of quick service Italian restaurants.
- Oversaw the expansion from 1 to 6 locations and managed all restaurant related activities, including day-to-day operations, negotiating vendor contracts, marketing and human resources, as well as production.
- Consistently recognized for ability to execute challenging revenue growth plans through effective engagement of employees and suppliers.
Store Manager
Retail Store Management
03.2005 - 09.2010
- Managed daily operations of highest volume CVS location in Georgia with over $3M in annual sales and 30 employees.
- Voted Store Manager of the Year 3 times and earned the district's top-loss prevention award by keeping shrink shortages under 2% of sales.
- Implemented a job cross-training program, enhancing flexibility and preparedness for increased workloads, which was adopted regionally.
Store Co-Manager
Kroger Co, Inc
01.2000 - 02.2005
- Started as a clerk in the bakery and deli department, which included a quick-service restaurant, and maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
- Successfully entered and completed the Kroger Store Management Program and was promoted to Co-Manager.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Business Administration And Management - Business Management, Business Law
Kennesaw State University
Kennesaw, GA12.1993
Skills
- Communication skills
- Leadership
- Detail Oriented
- Organizational Skills
- Self-Directed
- Crisis and Risk Management Skills
Certification
- CDL Class B Driver.
- Forklift Operator Certification
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Independent Contractor
Self-Employed
01.2020 - 12.2024
General Manager
Speedy Pizza
10.2010 - 11.2019
Store Manager
Retail Store Management
03.2005 - 09.2010
Store Co-Manager
Kroger Co, Inc
01.2000 - 02.2005
Bachelor of Business Administration And Management - Business Management, Business Law
Kennesaw State University
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