Svetlana Sayfullina
New York City
Summary
Motivated Server with engaging personality and flexible approach. Friendly and anticipating customer needs to facilitate enjoyable experiences. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
10
10
years of professional experience
Work History
Server
Angelo's Coal Oven Pizzeria
08.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Nougatine By Jean-Georges
02.2023 - 06.2023
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
Server
Le Charlot Restaurant
09.2020 - 01.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
Server
Ada Medi Brasserie
06.2018 - 02.2020
- Inspected dishes and utensils for cleanliness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostes
Ramen Bar
12.2017 - 06.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
BusgirlKitchen
Cobble Hill
12.2015 - 02.2016
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
Server
Black Iris
07.2015 - 12.2015
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate -
Medical School
05.2015
Certificate - undefined
Pi Art School
05.2022
Skills
- Food and beverage pairings
- Guest seating arrangements
- Hospitality service expertise
- Guest relations management
- Daily specials memorization
- Dining area maintenance
- Upselling techniques
Hobbies and Interests
Dance, piano keyboard, painting
Languages
Russian
Native or Bilingual
Timeline
Server
Angelo's Coal Oven Pizzeria
08.2023 - Current
Server
Nougatine By Jean-Georges
02.2023 - 06.2023
Server
Le Charlot Restaurant
09.2020 - 01.2023
Server
Ada Medi Brasserie
06.2018 - 02.2020
Hostes
Ramen Bar
12.2017 - 06.2018
BusgirlKitchen
Cobble Hill
12.2015 - 02.2016
Server
Black Iris
07.2015 - 12.2015
Certificate - undefined
Pi Art School
Associate -
Medical School
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