Svetlana Kalaytanova
Kalamazoo,MI
Summary
I am a current Healthcare Administration student at Western Michigan University, eager to gain hands-on experience in a medical office or healthcare administrative role. Highly organized, detail-oriented, and committed to supporting efficient patient care operations. Strong skills in customer service, office coordination, and multitasking, with a passion for contributing to a compassionate, effective healthcare environment.
Overview
5
5
years of professional experience
Work History
Host
Crafted Copper
Kalamazoo, MI
09.2024 - 08.2025
- Greeted guests upon arrival and provided them with menus. Checked identification for guests who appeared under age 21.
- Managed incoming calls during busy shifts.
- Promoted and sold beer, maintained updated knowledge on the changing selection.
- Answered questions about policies, prices, products offered at the facility.
- Kept track of lane availability and updated it accordingly in order to maximize usage.
Seasonal Grounds Worker
Department Of Public Works
Grand Haven, MI
04.2022 - 08.2025
- Maintained grounds of city property by mowing, edging and trimming grass; removing weeds and debris.
- Operated vehicles such as trucks, Trailers, Mowers, Tractors when necessary.
- Planted flowers, shrubs and trees to enhance the look of the property.
Front Desk Receptionist
Western Michigan University
Kalamazoo, MI
09.2024 - 04.2025
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
Cashier Supervisor
Burlington Coat Factory
Holland, MI
08.2022 - 04.2023
- Regularly provided feedback on employee performance.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Conducted regular opening and closing procedures, including shutting down register tills, to ensure accurate balances were maintained at all times.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
Server
Mama's Thai Cafe
Grand Haven, MI
04.2020 - 05.2022
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to 15 or more tables to ensure satisfaction.
- Multi-tasking: hosting, serving, taking phone calls, and packing to-go orders.
Education
Bachelor of Science - Healthcare Administration
Western Michigan University
Kalamazoo, MI04-2027
Skills
- Time management
- Data analysis
- Problem solving
- Appointment scheduling
- Healthcare industry
- Data entry proficiency
Affiliations
- Delta Zeta Sorority
- Deans List 2023-Present
- 3.93 GPA
Languages
Russian
Limited
Timeline
Host
Crafted Copper
09.2024 - 08.2025
Front Desk Receptionist
Western Michigan University
09.2024 - 04.2025
Cashier Supervisor
Burlington Coat Factory
08.2022 - 04.2023
Seasonal Grounds Worker
Department Of Public Works
04.2022 - 08.2025
Server
Mama's Thai Cafe
04.2020 - 05.2022
Bachelor of Science - Healthcare Administration
Western Michigan University
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