Svetlana S. Lopez Berber
Chik-Fil-A
Huntington Beach,CA
5
years of professional experience
People-oriented leader with experience managing daily operations and supporting team success in fast-paced environments. I bring strong communication and customer service skills with a focus on creating welcoming experiences and efficient workflows.
Work History
FOH Supervisor
3 Years 1 Month- Supervised front-of-house operations, ensuring exceptional customer service and adherence to company standards.
- Trained and mentored team members on effective communication and operational procedures.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Crew Member
6 Months- Prepared and assembled sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
Swim Instructor
2 Months- Instructed swim techniques to diverse age groups, enhancing water safety and confidence.
- Developed individualized lesson plans tailored to student skill levels and goals.
- Monitored student progress and provided constructive feedback for improvement.
- Implemented safety protocols during lessons to ensure a secure learning environment.
- Taught daily swim instruction to students varying in ages and skill levels.
Cashier/Server
10 Months- Built relationships with customers to encourage repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of the front counter and dining area.
Education
HS
Graduated June 14, 2023
Associate of Science - Kinesiology
Skills
Bilingual (Fluent: Spanish & English)
Team building
Time management
Loyal
Effective communication
Multitasking
Timeline
FOH Supervisor
Chik-Fil-A
08.2023 - CurrentRead More
Crew Member
Ike’s Love & Sandwiches
02.2023 - 08.2023Read More
Swim Instructor
OC Riptide Aquatics
09.2022 - 11.2022Read More
Cashier/Server
Athens West Fresh Greek Grill
10.2021 - 08.2022Read More
Ocean View High School
HS
Read More
Golden West College
Associate of Science from Kinesiology
Read More