Svetlana Sotnikova
Las Vegas
Summary
Dynamic professional with proven sales expertise and exceptional customer service skills, honed at Lowe’s Store and other leading retailers. Excelled in high-stress situations, enhancing customer loyalty through empathetic service and effective problem-solving. Adept at cash handling and POS system operation, consistently meeting deadlines. Demonstrates outstanding teamwork and collaboration, driving repeat business and contributing to product enhancements.
Overview
11
11
years of professional experience
Work History
Sales Associate
Airport Duty Free
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Lowe’s Store
01.2014 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Sales Associate
Westgate Resorts
02.2014 - 04.2021
- Arranged racks and shelves to enhance overall store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Administration - Tourism And Hotel Management
N 8 Sochi , Russia
Russia08.1999
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Money handling
- Cash handling accuracy
- Client service
- Sales expertise
- POS system operation
- Meeting deadlines
Languages
German
Limited Working
Russian
Native or Bilingual
Timeline
Sales Associate
Airport Duty Free
07.2022 - Current
Sales Associate
Westgate Resorts
02.2014 - 04.2021
Customer Service Representative
Lowe’s Store
01.2014 - 06.2022
Bachelor Of Administration - Tourism And Hotel Management
N 8 Sochi , Russia
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