Svetlana Wallace
Cedar City,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Operator
Premier Improvements
12.2022 - 05.2023
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Scheduled and converted warm and cold leads into scheduled appointments.
- Attended weekly team meetings and updated progress reports.
Captioning Agent
Caption Call
03.2020 - 01.2022
- Generated error-free transcripts with skilled capturing and proofreading.
- Verbally transcribed live phone conversations verbatim and fixed any errors manually.
- Attended regular progress report meetings.
- Met a certain quote of verbatim captioning and transcribing.
Education
Bachelor of Fine Arts - Digiral Photography
Arizona State University
Tempe, AZ12.2023
Skills
- Customer Data Confidentiality
- Prospecting Skills
- Caller Accomodations
- Order and Refund Processing
- Customer Communication
- Problem-Solving Skills
- Documentation
- Policy Adherence
- Strong Telephone Etiquette
- Customer Support
- Appointment Scheduling
Hobbies
I enjoy creating art, spending time outdoors and giving back to my community whenever possible.
Timeline
Call Center Operator
Premier Improvements
12.2022 - 05.2023
Captioning Agent
Caption Call
03.2020 - 01.2022
Bachelor of Fine Arts - Digiral Photography
Arizona State University
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