Svitlana Johnson
Edmond,OK
Summary
Dynamic sales professional with a proven track record at Dillard's, excelling in customer service and relationship building. Skilled in inventory control and cash handling, I consistently achieved sales goals while fostering a collaborative team environment. My outgoing personality and strategic planning abilities drive exceptional shopping experiences and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Sales Associate
Dillard's
Oklahoma City, OK
02.2024 - 06.2025
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to enhance product visibility and appeal.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Conducted inventory checks to ensure stock availability and accuracy on the sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Sales Assistant
Giftshop Integris Health Edmond Hospital
Edmond, OK
02.2023 - 10.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize store layout and improve visibility.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales targets and enhance customer service quality.
Owner of a Travel Agency "Tourboutique"
Self Emploed Svitlana Johnson (Koliada)
Kyiv, Ukraine
01.2013 - 09.2018
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring efficient workflow and productivity.
- Implemented cost-control measures to optimize resources and reduce overhead expenses.
- Trained staff on best practices in customer engagement and service techniques.
- Analyzed market trends to identify growth opportunities and adapt offerings accordingly.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Head of the Audit and Investigator Department
Kharkiv Regional Prosecutor's Office
Kharkiv, Ukraine
09.1995 - 01.2013
- Conducted thorough investigations to gather evidence and analyze information for case resolution.
- Collaborated with law enforcement agencies to share findings and coordinate investigative efforts.
- Developed and implemented investigative strategies to improve efficiency in case handling.
- Mentored junior investigators, providing guidance on best practices and investigative techniques.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Documented findings and prepared detailed reports.
- Conducted impartial investigations into complaints by employees.
Education
Economics And Menegement Construction Organization - Engineering
Kharkiv National Academy of Urban Economy
Kharkiv, Ukraine09-1996
Master of Science - Mathematics Education
Kharkiv National University
Kharkiv, Ukraine06-1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Sales strategies
- Complex Problem-solving
- Strategic planning
- Inventory control
- Merchandise display
- Product recommendations
- Order processing
My native language is Ukrainian. Iam fluent in Russian, and I have hight-intermediate level of Engli
I continue to emprove my English. i am currently taking an online course in accounting in the USA.
Languages
English
Professional Working
Interests
- Dancing
- High-Intensity Interval Training
- Swimming
- Team Sports
- I participate in low-impact exercises to strengthen core muscles
- Hiking
- Playing Sports
- Gardening
- Kayaking
- Volunteering with youth sports programs as a [role]
- Camping
Timeline
Sales Associate
Dillard's
02.2024 - 06.2025
Sales Assistant
Giftshop Integris Health Edmond Hospital
02.2023 - 10.2023
Owner of a Travel Agency "Tourboutique"
Self Emploed Svitlana Johnson (Koliada)
01.2013 - 09.2018
Head of the Audit and Investigator Department
Kharkiv Regional Prosecutor's Office
09.1995 - 01.2013
Economics And Menegement Construction Organization - Engineering
Kharkiv National Academy of Urban Economy
Master of Science - Mathematics Education
Kharkiv National University