Swapna Kowkuntla
Denver,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building potential client relationships and understanding potential client needs. Strong communication and interpersonal skills for providing superior customer service and value.
Overview
4
4
years of professional experience
Work History
Enterprise Sales Development Representative
Matillion
04.2024 - Current
- Participated in industry events and conferences to network with potential clients, generating valuable leads for the business.
- Conducted thorough market research to identify untapped opportunities, leading to increased revenue growth.
- Increased client base by identifying potential enterprise customers and conducting targeted outreach.
- Successfully managed a pipeline of high-quality leads, converting them into profitable long-term clients through tailored presentations and demonstrations.
- Mentored junior members of the sales team by sharing knowledge on best practices and providing ongoing support throughout the sales cycle.
- Maintained up-to-date knowledge on industry trends by attending relevant training sessions and webinars, applying insights to enhance sales performance.
Sales Development Representative
MemoryBlue
10.2023 - 04.2024
- Researched and created targeted lists of prospects who could benefit from the client's tech product
- Performed cold outreach to targeted lists to identify sales opportunities
- Guided qualified prospects onto the next stage of the sales process by booking a further conversation between the prospect and the Account Executive
- Created documents that consolidated notes from other SDRs to encourage teamwork and streamline onboarding of new SDRs to the campaign
- Acted as a mentor for newly hired SDRs to streamline onboarding and become a support system while building leadership skills
- Improved professional communication skills by communicating with Account Executives and the campaign's point of contact
Student Intern
UnityPoint HELP
01.2022 - 05.2022
- Encouraged and supported elderly patients staying active with bedside exercises
- Provided patients with activities to provide mental stimulation, relaxation, and enjoyment
- Encouraged proper nutrition and hydration by ordering patients' meals
- Fostered communication and orientation to the hospital
- Utilized EPIC software to access and document patient progress
Sales Associate
LensCrafter
09.2021 - 11.2021
- Answered phone calls regarding customer orders and other questions
- Directed customers to which lenses and frames suit their needs and lifestyles
- Learned about new products before they are released in-store
- Stayed up to date on trends, technologies, and market
- Organized orders for pick up and called customers to notify of pick-up time
Student Intern
Harkin Institute
01.2021 - 05.2021
- Volunteered at COVID-19 vaccination clinic to vaccinate the community
- Checked in, greeted, and assisted patients with paperwork
- Obtained insurance information from patients
- Answered questions and rephrased difficult medical terminology to conflicted patients
- Utilized bilingual background to assist patients with 'broken' English
- Organized community outreach programs to ensure as many communities were being vaccinated as possible
Cocktail Server
Smashpark
10.2020 - 05.2021
- Built relationships with returning customers
- Utilized ToastTab point of sale system to complete orders
- Collaborated with coworkers and showed initiative by completing side work during slow shifts
- Presented problem solving skills with a positive attitude and outstanding customer service
- Gained knowledge of specific products to upsell to customers
Education
Bachelor of Science - Health Sciences
Drake University
Des Moines, IA05-2022
Skills
- Email outreach
- Solution selling
- CRM Management
- Objection handling
- Strategic Prospecting
- Pipeline Management
Timeline
Enterprise Sales Development Representative
Matillion
04.2024 - Current
Sales Development Representative
MemoryBlue
10.2023 - 04.2024
Student Intern
UnityPoint HELP
01.2022 - 05.2022
Sales Associate
LensCrafter
09.2021 - 11.2021
Student Intern
Harkin Institute
01.2021 - 05.2021
Cocktail Server
Smashpark
10.2020 - 05.2021
Bachelor of Science - Health Sciences
Drake University
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