Syan Tullis
Lauderdale Lakes
Summary
Dedicated professional with proven expertise in customer support and complaint resolution. Known for effective communication and strong organizational skills, consistently enhancing customer satisfaction through problem-solving and relationship management.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sweepstakes Center
Fort Lauderdale
02.2021 - 05.2026
- Resolved customer complaints promptly while maintaining high service standards.
- Assisted customers with inquiries on promotional offers and sweepstakes rules, ensuring clarity and compliance.
- Answered inquiries, providing accurate information on products and services to enhance customer understanding.
- Processed customer registrations and verified eligibility for prize claims to facilitate timely rewards.
Administrative Support Assistant
Plantation Elementary School
Plantation
08.2013 - 01.2020
- Coordinated daily administrative tasks to enhance support for teachers and staff.
- Managed student attendance records, ensuring accuracy in databases for reporting.
- Implemented filing systems that enhanced organization of student records and documents.
- Assisted in organizing school events and activities, fostering community engagement among students and families.
- Welcomed visitors at reception and offered assistance with inquiries.
Administrative Support Assistant
Westwood Heights Schools
Fort Lauderdale
08.2010 - 06.2012
- Assisted teachers and staff with scheduling meetings and coordinating events.
- Coordinated communication between administration, parents, and students effectively.
- Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
- Managed daily office operations and maintained organized filing systems.
- Maintained inventory of office supplies and ordered replacements.
- Maintained inventory of office supplies; placed orders when necessary.
Education
Associate of Science - Paralegal Studies
City College Fort Lauderdale
Fort Lauderdale, FL06-2011
Skills
- Customer support
- Product knowledge and promotional offers
- Customer relationship management
- Problem solving
- Product knowledge
- Complaint handling
- Customer relationship management
Timeline
Customer Service Representative
Sweepstakes Center
02.2021 - 05.2026
Administrative Support Assistant
Plantation Elementary School
08.2013 - 01.2020
Administrative Support Assistant
Westwood Heights Schools
08.2010 - 06.2012
Associate of Science - Paralegal Studies
City College Fort Lauderdale