Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syara Lopez

Indian Trail,NC

Summary

Dedicated Pharmacy Technician with proven problem-solving skills at Publix Pharmacy, enhancing workflow and ensuring drug safety. Expert in medication dispensing and HIPAA compliance, I effectively trained new associates and consistently improved customer satisfaction through efficient service. Committed to maintaining high standards in healthcare regulations and patient confidentiality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Publix Pharmacy
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Online Grocery Associate

Walmart
08.2020 - 11.2021
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

High School Diploma -

Sun Valley High School
Monroe, NC
06.2020

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Medication dispensing
  • Drug safety
  • Healthcare regulations
  • Medicare and medicaid process

Certification

Certified Nurse Aid 1

Immunization Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Publix Pharmacy
11.2021 - Current

Online Grocery Associate

Walmart
08.2020 - 11.2021

High School Diploma -

Sun Valley High School

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Syara Lopez