Sybil Gill
Atlanta,GA
Summary
Dynamic Property Manager with extensive experience at First Service Residential, excelling in budget management and client relations. Successfully enhanced community engagement through innovative initiatives and resolved complex legal concerns, ensuring compliance and harmony. Proven leader with strong organizational skills, dedicated to delivering exceptional service and fostering resident satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
White Provision Residences, First Service Residential
Atlanta, GA
01.2020 - Current
- Manage daily operations of the condominium association, ensuring smooth coordination with the master association
- Oversaw an interior design project, coordinating with designers and contractors to enhance property aesthetics
- Created and managed the annual budget, ensuring financial goals were met while maintaining community standards
- Addressed and resolved legal concerns between the residential and master association to maintain compliance and harmonious operations
- Hosted quarterly events to enhance community engagement and foster resident relationships
- Oversee maintenance schedules, inspections, and repairs to maintain property standards
- Facilitate board meetings and act as a liaison between the association and residents
- Handle resident inquiries and concerns with professionalism, ensuring timely resolutions
- Manage vendor contracts and oversee service delivery to ensure high standards
- Monitor budgets, financials, and vendor payments to ensure fiscal responsibility
- Implement community initiatives to enhance resident satisfaction and community engagement
Assistant Property Manager
First Service Residential
Atlanta, GA
01.2018 - 01.2020
- Assisted with daily operations, ensuring the smooth running of property functions
- Supported resident onboarding, managed resident records, and coordinated maintenance requests
- Collaborated with the property manager to prepare budgets and financial reports
- Scheduled and facilitated property tours and orientations
- Handled resident communication and addressed concerns effectively
Resident Coordinator
First Service Residential
Atlanta, GA
04.2017 - 01.2020
- Fostered relationships with residents to enhance community engagement
- Handled onboarding processes for new residents, ensuring smooth transitions
- Coordinated meetings, appointments, and events for residents and staff
- Managed office inventory and ordered supplies as needed
- Produced and distributed communication materials to residents
Concierge Assistant Director
NFC Amenity
Atlanta, GA
01.2016 - 02.2017
- Oversaw concierge operations, ensuring high-quality service delivery
- Managed and trained new concierge staff, ensuring compliance with service standards
- Handled resident and guest inquiries, resolving complaints promptly
- Coordinated service requests including housekeeping, pet walking, and package deliveries
Production Supervisor/Key Holder
Goodwill Industries
Bronx, NY
01.2015 - 01.2017
- Supervised daily operations, staff, and volunteers, ensuring excellent service and compliance
- Managed financial responsibilities, including cash handling and daily deposits
- Addressed customer concerns and ensured a positive shopping experience
- Monitored inventory, organized store layouts, and maintained merchandising standards
Education
Associates of Arts Degree - Communication
Borough of Manhattan Community College
New York01.2019
Skills
- Microsoft Office
- Client Relations
- Communication
- Budget Management
- Financial Management
- Training
- Team Leadership
- Administrative Management
- Database Management
- Client Management
- Decision Making
- Problem Solving
- Technologically Savvy
- Organizational Skills
- Accounting Skills
Certification
Licensed Community Association Manager, 2021
Timeline
Property Manager
White Provision Residences, First Service Residential
01.2020 - Current
Assistant Property Manager
First Service Residential
01.2018 - 01.2020
Resident Coordinator
First Service Residential
04.2017 - 01.2020
Concierge Assistant Director
NFC Amenity
01.2016 - 02.2017
Production Supervisor/Key Holder
Goodwill Industries
01.2015 - 01.2017
Associates of Arts Degree - Communication
Borough of Manhattan Community College
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