Sydalue Person
Houston,Texas
Overview
38
38
years of professional experience
Work History
Customer Service Representative III
City of Houston Municipal Court
Houston, Texas
09.2006 - 05.2025
- Provide advanced customer service support to the public in person, via phone, or electronically regarding court cases, citations, fines, and warrants, ensuring accuracy and professionalism at all times.
- Assist with complex case inquiries, including researching and explaining court procedures, payment options, compliance requirements, and scheduling of court dates.
- Process legal documents such as motions, continuances, resets, and requests for trial or deferred disposition, ensuring all data is correctly entered into the court management system.
- Serve as a lead or subject matter expert to lower-level representatives by offering training, technical guidance, and resolution assistance on escalated customer issues.
Sr Deputy Court Clerk
City of Houston Municipal Court
Houston, Texas
03.1988 - 12.2006
- Filed and organized case materials for criminal, civil, and traffic court proceedings.
- Supported daily courtroom operations, including jury coordination and evidence tracking.
- Ensured compliance with filing protocols and retention policies.
- Handled fee payments, issued receipts, and balanced daily financial transactions.
- Provided administrative support to multiple judges and legal departments.
- Maintained a professional demeanor in high-stress, high-volume environments.
- Facilitated eviction processes and managed civil judgments, improving case resolution efficiency.
Deputy Court Clerk
City of Houston Municipal Court
Houston, Texas
08.1987 - 04.1988
- Processed and reviewed over 300 new case filings monthly, ensuring compliance with legal standards.
- Acted as the primary point of contact for attorneys and defendants, facilitating up to 50 court interactions daily.
- Administered oaths and managed courtroom procedures efficiently, contributing to a 15% increase in docket management effectiveness.
Timeline
Customer Service Representative III
City of Houston Municipal Court
09.2006 - 05.2025
Sr Deputy Court Clerk
City of Houston Municipal Court
03.1988 - 12.2006
Deputy Court Clerk
City of Houston Municipal Court
08.1987 - 04.1988