Sydnee Deshong
Pittsburgh,PA
Summary
Motivated healthcare and client support professional with strong experience in case management, nutrition counseling, and customer service. Skilled in coordinating patient care, verifying benefits, navigating insurance processes, and providing concierge-level support to diverse populations. Recognized for maintaining compliance with HIPAA and privacy laws while building collaborative relationships with patients, providers, and healthcare teams. Known for balancing complex caseloads with empathy, efficiency, and attention to detail.
Overview
5
5
years of professional experience
Work History
Personal Trainer
D1 Training
03.2021 - 08.2023
- Functioned as a case manager for clients by conducting initial intake assessments, developing personalized fitness and nutrition programs, and ensuring ongoing follow-up support.
- Educated clients about benefits of preventive care, healthy eating, and exercise, providing guidance and resource referrals as needed.
- Documented client progress with detailed records to monitor weight loss, muscle gain, and health goals, ensuring accountability and measurable outcomes.
- Provided patient-style advocacy by coordinating with clients, families, and healthcare providers to ensure safe participation and continued eligibility in programs.
- Supported clients through motivational coaching, frequent communication, and targeted outreach, increasing long-term adherence to plans.
- Delivered group education sessions and one-on-one consultations, tailoring content to varying health literacy levels to maximize understanding and success.
Bartender Shift Manager
Michael's Tavern
02.2022 - Current
- Acted as primary point of contact for customer concerns and escalations, providing resolution through strong communication and problem-solving.
- Coordinated across teams to ensure safe, compliant operations while managing inventory, scheduling, and documentation processes.
- Delivered concierge-level customer service, tailoring experiences to client needs while handling multiple priorities in a high-paced environment.
- Conducted staff training, delegated responsibilities, and monitored workflow, mirroring case management functions through balancing competing needs and ensuring follow-up.
- Maintained detailed records of sales, inventory, and incident reports to ensure accuracy and compliance with operational standards.
- Organized promotional events and maintained consistent outreach to patrons, building loyalty and trust through ongoing engagement.
Education
Master of Science - Nutrition And Dietetics
Seton Hill University
05-2025
Bachelor of Science - Nutrition And Dietetics
Seton Hill University
05-2023
Bachelor of Science - Exercise Sports Science
La Roche University
05-2021
Skills
- Case Management & Client Advocacy
- Patient Intake, Enrollment, and Ongoing Support
- Benefits Verification & Prior Authorization Processes
- Insurance Navigation (Commercial, Medicare, Medicaid, VA)
- Nutritional Counseling & Health Education
- Communication with HCP Offices, Patients, and Field Teams
- Documentation & Compliance (HIPAA/Privacy Laws)
- Problem-Solving & Escalation Management
- Scheduling, Training, & Staff Oversight
- Microsoft Office Suite (Teams, Excel, Outlook, Word)
Affiliations
- I played softball at La Roche University all four years while maintaining a 3.5 GPA
- I volunteered to coach local softball teams.
- I have been babysitting the same family for over the last 5 years and attending school.
- Volunteer to do nutrition education at my local gym.
- RAMP certified
- ServSafe Certified
Timeline
Bartender Shift Manager
Michael's Tavern
02.2022 - Current
Personal Trainer
D1 Training
03.2021 - 08.2023
Bachelor of Science - Exercise Sports Science
La Roche University
Master of Science - Nutrition And Dietetics
Seton Hill University
Bachelor of Science - Nutrition And Dietetics
Seton Hill University
Education and Training
other,other,other
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