Sydnee Gravely
Columbus,OH
Summary
Customer service representative with 7+ years of experience in telephone customer service, tech support, and customer care. Familiar with Saleforce, Okta, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data. Strong communication skills, organized, with a track record of success.
Overview
10
10
years of professional experience
Work History
Collections Agent
Upstart Loan Operations
03.2022 - Current
- Manage Accounts Receivable: Monitor and maintain accounts receivable aging reports, identifying delinquent accounts and initiating collection efforts.
- Contact Customers: Communicate with customers via phone, email, and mail to follow up on outstanding invoices and facilitate payment arrangements.
- Negotiate Payment Plans: Work with customers to establish payment plans when necessary, considering their financial situation and the company's policies.
- Resolve Discrepancies: Investigate and resolve discrepancies in payments, billing, and invoices, collaborating with internal teams as needed.
- Document Collection Activities: Maintain accurate records of all collection activities, including notes on conversations, payment arrangements, and any disputes.
88M
Ohio Army National Guard
08.2017 - 08.2022
- Provide technical support during software installation or configuration, maintain records, obey traffic laws, drive vehicles to transport materials, drive trucks equipped with public address systems, read maps, load and unload trucks
Corporate resolution
JCPenney OpCo
06.2020 - 03.2022
- Complete contract forms, maintain records related to sales, suggest and check alternate spellings, oversee the daily performance of computer systems, review work procedures, set up equipment for employee use, sell or arrange for delivery of merchandise, bag or package purchases, schedule staff hours, place special orders or call other stores, estimate and quote trade-in allowances, use computers to produce signage, plan commercial displays, attend training sessions or corporate planning meetings, arrange properties or accessories
All Start Trainer
Potbelly Sandwich Shop
10.2014 - 06.2020
- Trained and mentored 30+ new personnel hired to fulfill various roles.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Associate of Arts And Sciences - Sociology
Columbus State Community College
06.2025
High School Diploma -
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2016
High School Diploma -
Reynoldsburg High School
05.2016
Skills
Customer Service
Project Management
Telephony
Problem Solving
De-escalation
Team Management
Call center experience
Computer Skills
Timeline
Collections Agent
Upstart Loan Operations
03.2022 - Current
Corporate resolution
JCPenney OpCo
06.2020 - 03.2022
88M
Ohio Army National Guard
08.2017 - 08.2022
All Start Trainer
Potbelly Sandwich Shop
10.2014 - 06.2020
Associate of Arts And Sciences - Sociology
Columbus State Community College
High School Diploma -
Eastland Fairfield Career And Technical Schools
High School Diploma -
Reynoldsburg High School
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