Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydnee Iannoli

Colorado Springs,CO

Summary

Experienced Assistant Manager with a history of success in retail & food service. Demonstrated skills include team management, customer service, and staff supervision. Strong ability to lead others & provide the best customer service. Prepared for new opportunities with additional responsibilities and the chance to grow as a professional

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Assistant Deli Manager

Xanterra Parks & Resorts
Yellowstone National Park County (historical), Montana
04.2024 - Current
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Managed inventory levels and restocked supplies as needed.
  • Trained new team members on food safety and preparation standards.

Ski Rental Technician

Woodward
South Lake Tahoe, California
11.2024 - 04.2025
  • Assisted customers with selecting appropriate ski equipment for their needs.
  • Conducted equipment checks to ensure safety and functionality before rentals.
  • Resolved customer inquiries and concerns regarding rental policies or equipment issues.

Customer Service Supervisor

Sierra
Colorado Springs, Colorado
08.2021 - 03.2024
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Education

Associate of Arts -

University of Colorado At Colorado Springs
Colorado Springs, CO
08.2022 - 09.2025

Rampart Highschool
Colorado Springs, Colorado

Skills

  • Customer service
  • Team management
  • Problem resolution
  • Critical thinking

Certification

  • Marker certification
  • Servsafe certified
  • First aid & CPR certified

Timeline

Ski Rental Technician

Woodward
11.2024 - 04.2025

Assistant Deli Manager

Xanterra Parks & Resorts
04.2024 - Current

Associate of Arts -

University of Colorado At Colorado Springs
08.2022 - 09.2025

Customer Service Supervisor

Sierra
08.2021 - 03.2024

Rampart Highschool
Sydnee Iannoli