Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Andrews

Rock Hill,SC

Summary

Organized and dependable candidate with successful customer service experience. Excels in maintaining a professional, positive attitude while providing relevant information and options to effectively resolve customer concerns and questions.

Overview

5
5
years of professional experience

Work History

Patient Service Specialist

OrthoCarolina
03.2021 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Restaurant Hostess

Cracker Barrel
08.2020 - 03.2021
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Disney College Program Intern

Walt Disney World Resort
09.2019 - 01.2020
  • Resolved guest concerns or complaints professionally and expediently, upholding Disney's commitment to excellent service standards.
  • Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
  • Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
  • Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.

Education

Bachelor of Science - History

Liberty University
Lynchburg, VA
05.2020

Skills

Guest Service

Adaptability

Problem Solving

Critical Thinking

Dependable

Organized

Timeline

Patient Service Specialist

OrthoCarolina
03.2021 - Current

Restaurant Hostess

Cracker Barrel
08.2020 - 03.2021

Disney College Program Intern

Walt Disney World Resort
09.2019 - 01.2020

Bachelor of Science - History

Liberty University

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Sydney Andrews