Sydney Bullock
Point Pleasant Beach,NJ
Summary
Proven ability to excel in high-pressure environments, as demonstrated at Charlie's of Bay Head, where I seamlessly juggled telephone inquiries and guest needs. Skilled in customer service and complex problem-solving, I enhanced guest satisfaction and team efficiency through proactive conflict resolution and exceptional communication. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Charlie's of Bay Head
11.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Busser
Charlie's of Bay Head
05.2023 - 10.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Ice Cream Scooper
Hoffman's Ice Cream
05.2021 - 11.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL05.2028
High School Diploma -
Point Pleasant Beach High School
Point Pleasant Beach, NJ06.2024
Skills
Customer Service
Strong multitasking
Greeting guests
Active Learning
Cleanliness and hygiene
Conflict Resolution
Complex Problem-Solving
Scheduling
Exceptional communication
Relationship Building
Certification
- First Aid Certification - American Red Cross.
Timeline
Busser
Charlie's of Bay Head
05.2023 - 10.2023
Restaurant Hostess
Charlie's of Bay Head
11.2021 - Current
Ice Cream Scooper
Hoffman's Ice Cream
05.2021 - 11.2021
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Point Pleasant Beach High School
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