Sydney Davis II
Tucson,AZ
Summary
Proven Customer Service Specialist, adept in resolving conflicts and enhancing customer loyalty, honed at Shoe Carnival. Expertise in customer assistance and maintaining high accuracy in transactions. Demonstrates strong work ethic and empathy, significantly improving customer satisfaction. Skilled in both interpersonal communication and operational efficiency, ensuring exceptional service standards.
Overview
4
4
years of professional experience
Work History
Cashier
Circle K
09.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Shoe Carnival
07.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associates - Psychology
Pima Community College
Tucson, AZHigh School -
Palo Verde High Magnet School
Tucson, AZ05.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Circle K
09.2021 - 12.2023
Customer Service Representative
Shoe Carnival
07.2019 - 10.2021
Associates - Psychology
Pima Community College
High School -
Palo Verde High Magnet School
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