Sydney E. Wood
Madison
Summary
Proven team player with extensive experience in customer service and problem-solving across multiple dining establishments. Expertise in safe food handling and multitasking, leading to enhanced guest experiences. Successfully trained new staff, ensuring high standards of order accuracy and teamwork. Consistently achieved high levels of guest satisfaction through proactive engagement and efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Graze
Madison
09.2024 - 06.2025
- Stayed informed about daily specials, new menu items, and promotions
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Promoted desserts, appetizers, and specialty drinks to optimize sales
Sever, Food Runner, Hostess
PIZZA ANTICA
Laffyette
11.2021 - 08.2024
- Checked on guests to verify satisfaction with each course
- Bussed tables and made sure they were marked and kept current
- Provided prompt attention to all guests' needs throughout their dining experience
- Trained new employees
- Opened and closed the restaurant
- Managed the waitlist and tended to guests in a timely manner
- Managed the restaurant phone and redirected calls
- Proactively addressed any customer complaints or concerns in a timely manner
- Efficiently performed side work such as buffing dishware
- Assisted with refilling drinks, clearing plates, and resetting tables
Barista
SHARETEA
Orinda
07.2022 - 08.2023
- Prepared all teas, toppings, and drinks
- Maintained cleanliness throughout the establishment
- Performed opening and closing procedures
- Managed cash register
- Used teamwork to handle rushes efficiently
- Trained incoming baristas
- Managed inventory levels through regular cycle counts to ensure adequate supply levels
Education
Bachelor of Science (B.S.) - Consumer Behavior And Market Place Studies
University of Wisconsin-Madison
Madison, WI, US05.2027
Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Menu Recommendations
- Multitasking
- Efficiency
- Collaboration
- Problem Solving
Certification
- ServSafe Food Handler Certificate
- ServSafe Alcohol Handler Certificate
Extracurricular Activities
President of the Black Student Union
Timeline
Server
Graze
09.2024 - 06.2025
Barista
SHARETEA
07.2022 - 08.2023
Sever, Food Runner, Hostess
PIZZA ANTICA
11.2021 - 08.2024
Bachelor of Science (B.S.) - Consumer Behavior And Market Place Studies
University of Wisconsin-Madison
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