Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Gilbert

New York,USA

Summary

Accomplished in process improvements, vendor relationship management and delivery coordination according to tight deadlines and demanding targets. Top-notch leadership, planning, and decision-making abilities. Dedicated to continuous operational improvements.

Overview

6
6
years of professional experience

Work History

Director of Fulfillment

Swish Breaks
New York , NY
02.2024 - Current
  • Lead and manage a fulfillment team of 10+ employees, ensuring smooth daily operations and accurate order processing.
  • Oversee customer service initiatives, resolving escalations promptly and enhancing overall client satisfaction.
  • Build and maintain strong relationships with VIP clients, delivering personalized service and tailored solutions.
  • Manage office operations, coordinating logistics and administrative workflows to support company objectives.
  • Assist executive leadership with administrative tasks, contributing to organizational efficiency.
  • Achievements: Streamlined fulfillment workflows to reduce turnaround time and improved customer satisfaction scores through enhanced service practices.

Brand Coordinator

Vivrelle LLC
New York, USA
10.2022 - 10.2023
  • Researched new trends and products in the luxury goods space using different social media platforms
  • Assisted in influencer marketing and content creation for all social platforms which aided in the generation of new clients across the country
  • Processed all outgoing inventory which included creating insurance for products and shipping
  • Responsible for creating a positive member experience by ensuring that orders are completed timely and in a professional manner

Social Media Marketing Intern (Remote)

Chella
Camarilla, USA
06.2021 - 10.2021
  • Company Overview: Camarilla California
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
  • Conducted daily updates to social media profiles to boost company online presence
  • Designed and presented social media campaign ideas
  • Contributed to mock-ups, email campaigns, and social media content
  • Camarilla California

Social Media Advisor

MiaApparel
Boca Raton, USA
01.2020 - 05.2021
  • Company Overview: Boca Raton, FL.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
  • Boca Raton, FL.

Education

Bachelor of Arts - Psychology

Syracuse University
Syracuse, NY
05.2022

Skills

  • Customer Service
  • Client Engagement
  • Brand Development
  • Content Creation
  • Microsoft Excel
  • Order processing
  • Customer relationship management
  • Logistics coordination
  • Inventory management
  • Data analysis
  • Supply chain optimization

Timeline

Director of Fulfillment

Swish Breaks
02.2024 - Current

Brand Coordinator

Vivrelle LLC
10.2022 - 10.2023

Social Media Marketing Intern (Remote)

Chella
06.2021 - 10.2021

Social Media Advisor

MiaApparel
01.2020 - 05.2021

Bachelor of Arts - Psychology

Syracuse University

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