Sydney Gilliam

. Delivered exceptional service to a large volume of daily customers, enhancing guest experience at high-end resort.

. Demonstrated enthusiasm and deep knowledge of the restaurant menu and products, contributing to customer satisfaction.

. Trained new servers on the restaurant policies and service standards, ensuring consistent service quality.

. Trained new bartenders on drink preparation and customer service skills, ensuring consistent quality and customer satisfaction.

. Mixed cocktails with fresh ingredients and house recipes, enhancing customer experience in a craft cocktail environment.

. Engaged with customers to foster a welcoming atmosphere, promoting repeat business and positive reviews.

. Developed good working relationships with fellow employees through effective communication.

. Optimized customer experience by delivering superior services and effectively troubleshooting issues.

. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

. Solicited customer feedback to identify and improve on areas of weakness.

. Trained new employees on company policies and procedures.

. Excelled in craft cocktail knowledge and preparation, as well as pairing drinks according to guest preferences.

Provided informed recommendations on liquor, wine, and entree selections to enhance guest experiences.

. Efficiently manages the service well during busy restaurant hours as well as a twelve person bar.

Served in the cocktail lounge during peak hours, ensuring attentive service.

. Recommended food and drink pairings to patrons, boosting sales through personalized suggestions and special promotions.

. Explained and compared wine selections from a list of over 75 bottles, assisting patrons in making informed choices.

. Maintained current knowledge of mixology trends, bar equipment, and sanitation standards to enhance customer experience.

. Suggested cocktail choices based on customer preference, daily specials and inventory availability.

. Offered wine and liquor recommendations to meet tastes and effectively pair with available foods.

. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

. Set up banquet bars, stocked all supplies and put together table arrangements for each event.