Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Golden

Cave Creek

Summary

Proven in delivering exceptional customer service and multitasking, honed at Renata's Hearth at the Arizona Biltmore. Skilled in guest relations and time management, consistently contributed to record sales days throughout years working retail. Trained new staff, enhancing service standards. Excelled in high-stress situations, showcasing patience, empathy, and a detail-oriented approach.

Overview

3
3
years of professional experience

Work History

Hostess

Renata's Hearth at the Arizona Biltmore
06.2024 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Sales Associate

American Eagle Outfitters, Inc
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds under store policy.
  • Organized stock room to keep orderly, efficient stock storage.

Sales Associate

Journeys Shoe Store
05.2022 - 01.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Trained new associates on cash registers, stock, and customer interaction.
  • Contributed to record sales days and goals.

Education

Environmental Science And Resource Management

University of Washington
Seattle, WA
06-2028

High School Diploma -

Notre Dame Preparatory
Scottsdale, AZ
05-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Guest relations
  • Time management

Timeline

Hostess

Renata's Hearth at the Arizona Biltmore
06.2024 - Current

Sales Associate

American Eagle Outfitters, Inc
02.2024 - Current

Sales Associate

Journeys Shoe Store
05.2022 - 01.2024

Environmental Science And Resource Management

University of Washington

High School Diploma -

Notre Dame Preparatory

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Sydney Golden