Sydney Johnson
Summary
Dynamic and dedicated professional with a proven track record in customer service at Shanahan's Steakhouse and TopGolf. Skilled in effective multitasking and resolving complaints with patience and empathy, enhancing guest relations and satisfaction. Proficient in phone etiquette and consistently ensuring smooth operations and positive experiences.
Overview
2
2
years of professional experience
Work History
Hostess
Shanahan's Steakhouse
12.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Guest Service Associate
TopGolf
05.2022 - 08.2022
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
Bachelor of Science - Business Administration
University of Mississippi
University, MS05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Affiliations
- Kappa Kappa Gamma
Timeline
Hostess
Shanahan's Steakhouse
12.2023 - 08.2024
Guest Service Associate
TopGolf
05.2022 - 08.2022
Bachelor of Science - Business Administration
University of Mississippi
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