Sydney Lamb
Pensacola,FL
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
The Joint Chiropractic
05.2023 - Current
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Traveled to 3 locations per week to manage each store and perform reviews of individual employees
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Territory Sales Manager
AT&T
09.2019 - 09.2021
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
- Presented products and services to prospective customers, converting 85% to paying clients.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Outside Sales Representative
Home Advisor
01.2019 - 09.2019
- Negotiated terms and contracts with clients to maintain profitable sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded monthly sales targets and quotas consistently.
Petty Officer Third Class
United States Navy
12.2006 - 12.2010
- Performed day to day administrative duties for 5 squadrons
- Hand Selected to be 2 separate Commanding Officer’s Secretary
- Legal Secretary for UCMJ violations
- Led Change of Command Ceremony's for retiring personnel
- Command Travel Coordinator for Officers and Detaching enlisted personnel
- Pay and leave coordinator for 1,500 personnel
- Awards Coordinator for entire Air Wing: 5,500 personnel
- Transfers Coordinator, facilitated incoming and detaching personneL
Education
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Supply Chain Management
The University of Arizona Global Campus
Associate of Arts - Business Administration
Pensacola State College
Associate of Arts - Marketing
Pensacola State College
Skills
- Business Management Principles
- Microsoft Office Suite (PowerPoint, Excel, Outlook, Access)
- Financial Statements
- Multi-Unit Operations Management
- Staff Training
- Supply Chain Distribution
- Corporate Social Responsibility
- Oracle Database Management
- CRM
Certification
SHRM-SCP
Timeline
Operations Manager
The Joint Chiropractic
05.2023 - Current
Territory Sales Manager
AT&T
09.2019 - 09.2021
Outside Sales Representative
Home Advisor
01.2019 - 09.2019
Petty Officer Third Class
United States Navy
12.2006 - 12.2010
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
Bachelor of Arts - Supply Chain Management
The University of Arizona Global Campus
Associate of Arts - Business Administration
Pensacola State College
Associate of Arts - Marketing
Pensacola State College
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