Sydney Malizia
West Bountiful
Summary
Dynamic Shift Lead at Fly High Trampoline Park with a strong focus on customer service and team motivation. Successfully enhanced guest satisfaction through effective conflict resolution and staff training. Proven ability to manage cash handling and optimize operations, ensuring a safe and engaging environment for all visitors.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Fly High Trampoline Park
Woods Cross, UT
10.2024 - Current
- Supervised daily operations to ensure safety compliance and exceptional guest experiences.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coordinated staff assignments to optimize park efficiency during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored equipment performance, identifying maintenance needs to enhance safety and functionality.
Dance Instructor
House of Dance
West Bountiful
08.2020 - Current
- Designed engaging dance classes tailored to all age groups and skill levels.
- Facilitated group classes, creating a positive and inclusive learning environment.
- Taught choreography that improved student performance and creativity.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students.
Education
No Degree -
Viewmont High School
Centerville, UTSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Staff motivation
- Conflict management
- Shift leadership
- Decision-making capacity
- Productivity monitoring
- Positive attitude
- Cash handling
- Problem-solving
- POS system operation
Certification
CPR Certified
Food Handlers Permit
Timeline
Shift Lead
Fly High Trampoline Park
10.2024 - Current
Dance Instructor
House of Dance
08.2020 - Current
No Degree -
Viewmont High School