Sydney McShea
Fort Fairfield,Maine
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable with strong ability in communication and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
I Care Pharmacy
Fort Fairfield, ME
05.2023 - Current
- Provided education materials about medications to patients upon request.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Managed filing of prescriptions, both electronically and manually.
- Interpreted and processed medication orders under supervision of pharmacist.
- Established or maintained medications and other patient profiles.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Dental Hygiene Assistant
White Smile Dentistry
Fort Fairfield, ME
07.2020 - 05.2023
- Assisted dentists in providing dental treatments to patients, including taking patient medical histories and vital signs.
- Kept track of treatment information in patient records.
- Greeted patients warmly upon arrival at office and provided them with relevant paperwork to fill out prior to examination or treatment.
- Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
- Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
- Answered phones professionally while scheduling appointments or responding to inquiries from patients.
- Adhered to all safety protocols related to radiation exposure for both staff members and patients.
- Prepared tools and materials for dentist use during procedures and passed instruments to dentist upon request.
- Ensured that all instruments were properly cleaned and sterilized before each use.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Assisted with administrative tasks such as filing documents or entering data into computer systems.
- Took medical and dental history and recorded vital signs of patients.
- Established clean, sterile and welcoming environment for patients.
ED Technician
Central Aroostook Agency
Presque Isle, ME
11.2019 - 07.2020
- Provided support for students with special needs or behavioral issues.
- Monitored student performance and behavior in the classroom environment.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Promoted self-confidence in all students by recognizing their strengths.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Finance Assistant
Northern Maine Oral and Facial Surgery
Presque Isle, ME
07.2019 - 11.2019
- Provided financial reporting, forecasting and modeling to support management decision-making.
- Checked postings and documents for correctness, accuracy and proper coding.
- Created various documents and handled correspondence and memos to assist supervisor.
- Monitored loans and accounts payable to confirm payments are current.
- Prepared invoices for customers and suppliers.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Accessed financial information to answer questions and gather details about specific accounts.
- Processed payments received from customers in an accurate and timely manner.
- Greeted customers, answered account questions and resolved complaints.
- Monitored debtors' accounts to ensure timely payment of outstanding invoices.
Education
High School Diploma -
Fort Fairfield Middle High School
Fort Fairfield, ME06-2017
Skills
- Team Collaboration
- Resolving Customer Issues
- Insurance Billing
- Verifying Orders
- Problem-Solving Skills
Skills
- Microsoft Word
- Task oriented
- Time management
Certification
- State of Maine Pharmacy Technician
References
References available upon request.
Timeline
Pharmacy Technician
I Care Pharmacy
05.2023 - Current
Dental Hygiene Assistant
White Smile Dentistry
07.2020 - 05.2023
ED Technician
Central Aroostook Agency
11.2019 - 07.2020
Finance Assistant
Northern Maine Oral and Facial Surgery
07.2019 - 11.2019
High School Diploma -
Fort Fairfield Middle High School
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