Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sydney Miccile

Holliston,MA

Summary

Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.

Overview

1
1
year of professional experience

Work History

Front Desk Associate

Frozen Ropes
Natick, MA
09.2023 - Current
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.

Education

High School Diploma -

Holliston High School
Holliston, MA
05-2022

Some College (No Degree) - Civil Engineering

Wentworth Institute of Technology
Boston, MA

Skills

  • Cash Handling
  • Hospitality services
  • Multi-Line Phone Systems
  • Office Administration
  • Effective Planning
  • Project Management
  • Staff Management
  • Time Management
  • Front Office Support
  • Expense Reporting
  • Scheduling appointments

Affiliations

  • A current Varsity Athlete on the Wentworth Softball Team

Languages

French
Professional

Timeline

Front Desk Associate

Frozen Ropes
09.2023 - Current

High School Diploma -

Holliston High School

Some College (No Degree) - Civil Engineering

Wentworth Institute of Technology

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Sydney Miccile