Sydney Ojemuyiwa
Powder Springs,GA
Summary
Skilled professional in event coordination and customer relations, showcasing strong communication capabilities and relationship management, dedicated to providing exceptional experiences and resolving issues effectively.
Overview
1
1
year of professional experience
Work History
Event Coordinator
Pebbles Polish
Marietta, GA
08.2024 - Current
- Delivered on-site support during events, addressing issues and ensuring smooth operations.
- Assisted guests by providing directions and information about amenities throughout events.
- Created promotional materials, including flyers, brochures, and posters, for effective marketing before events.
- Resolved unexpected issues during events, maintaining composure and ensuring participant satisfaction.
Customer Service Representative - Seasonal
Omni Interactions
Powder Springs, Georgia
10.2024 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support through multiple communication channels, including phone and chat.
- Documented customer interactions in the CRM system diligently.
- Educated customers about products and services effectively.
- Maintained a positive attitude while addressing customer concerns promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Some College (No Degree) - Biology/Minor Mathematics
Kennesaw State University
Kennesaw, GASkills
- Event planning and management
- Customer service excellence
- Promotional material development
- Issue resolution strategies
- Effective communication
- Time management
- Relationship building
Affiliations
Volunteer - Annual Back to School Bash, various locations including YMCA, local libraries, and churches.
Timeline
Customer Service Representative - Seasonal
Omni Interactions
10.2024 - 12.2024
Event Coordinator
Pebbles Polish
08.2024 - Current
Some College (No Degree) - Biology/Minor Mathematics
Kennesaw State University