SYDNEY PETROWSKI
Casa Grande,AZ
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
12
12
years of professional experience
Work History
Regional Manager
The BioClean Team
Phoenix, Arizona
10.2024 - Current
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase market share in the region.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored team members by demonstrating best practices for sales and customer service.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented clear policies and procedures across multi-state area.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant General Manager
Carolina’s Mexican Restaurant
Mesa, Arizona
02.2024 - 10.2024
- Developed and implemented effective strategies to maximize sales and profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Ensured compliance with company policies, procedures, and regulations.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
District Manager
Aftermath Services
Phoenix, AZ
06.2018 - 10.2023
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Instilled mastery of products and services as well as company culture to employees, implementing learning and team building exercises into staff meetings.
- Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
- Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Expanded company operations by obtaining lease agreements, hiring and training staff, obtaining permits and licensure for new agency development.
- Collaborated with regional managers to improve performance and grow sales.
- Supervised 30 employees and managed all performance metrics within AZ, NM, CA and NV territory.
- Oversaw quality of operations of 6 locations throughout southwest region.
Restaurant Manager
95th Street Grill
Vancouver, WA
08.2016 - 05.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assisted staff by serving food and beverages or bussing tables.
Stocker Associate
Walmart
Mount Vernon, WA
05.2015 - 08.2016
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Processing freight and preparing backroom for incoming freight.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
Training Manager
Walt Disney World Company
Lake Buena Vista, FL
01.2013 - 08.2015
- Created effective training course objectives, course content and all materials.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Received, organized and rotated paper goods and food ingredients.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Education
Certificate - Biohazard Remediation Technician
IICRC
Chicago, IL12.2020
Some College (No Degree) - Emergency Medical Technology
Arkansas State University Mountain Home
Mountain Home, ARSkills
- Regulations and procedures
- Technical reviews
- Employee supervision
- Training and onboarding
- Processes and procedures
- Leadership
- Goal-oriented
- Reliable and trustworthy
- Customer service
- Organizational skills
- Revenue generation
- Budgeting skills
- Issue and conflict resolution
- PPE use
- First Aid/CPR
- Quality Assurance
- Scheduling
- Inventory Management
- Food Safety
- Purchasing
- Supply Ordering
- Staff Supervision
- Customer Service
- Expediting Orders
- Cash Handling
Timeline
Regional Manager
The BioClean Team
10.2024 - Current
Assistant General Manager
Carolina’s Mexican Restaurant
02.2024 - 10.2024
District Manager
Aftermath Services
06.2018 - 10.2023
Restaurant Manager
95th Street Grill
08.2016 - 05.2017
Stocker Associate
Walmart
05.2015 - 08.2016
Training Manager
Walt Disney World Company
01.2013 - 08.2015
Certificate - Biohazard Remediation Technician
IICRC
Some College (No Degree) - Emergency Medical Technology
Arkansas State University Mountain Home