Sydney Pough
Coraopolis,PA
Summary
Proactive professional skilled in delivering high-quality work in fast-paced environments. Dependable and detail-oriented, with a strong commitment to team success and problem-solving. Adaptable and eager to embrace new challenges for continuous professional growth.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Supervisor
Bags Inc.
08.2026 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for handling passengers and passenger mobility equipment.
- Developed training materials to enhance staff onboarding and skill development initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a flowing working environment conducive to productivity.
Wheelchair Assistant
Prosegur / bags inc
07.2025 - Current
- Operated wheelchairs, scooters, and other mobility aids to transport passengers
- Operated wheelchairs, scooters, and other mobility aids, ensuring timely and safe transport for passengers
- Communicated effectively with passengers, addressing their needs and concerns to enhance travel experience
- Collaborated with airline staff and airport personnel to coordinate efficient transportation services
- Maintained a high level of situational awareness, adhering to safety protocols and procedures
- Trained new staff on wheelchair operation and safety procedures, enhancing team efficiency.
- Provided exceptional customer service by addressing passenger needs and concerns promptly.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Transported over [70+] passengers in wheelchairs to and from aircraft's, inside terminals along with lifting passengers in and out of wheelchairs into plane seats.
Transporter
MLS/Hertz
01.2025 - 06.2025
- Coordinated vehicle transportation between locations, ensuring safety and compliance with company policies.
- Operated the exiting gate to facilitate the smooth entry and exit of vehicles and customers, maintaining a secure environment.
- Monitored vehicle condition reports, ensuring compliance with company standards consistently.
- Provided exceptional service by assisting customers with vehicle pick-ups and returns, enhancing overall customer experience.
- Operated the gate to facilitate the smooth entry and exit of vehicles and customers, maintaining a secure environment.
- Assisted in loading and unloading vehicles, ensuring proper handling and secure transport methods.
- Trained new team members on best practices for vehicle handling and safety protocols.
- Assisted customers with reservations, modifications, and payment processing efficiently.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
Shift Supervisor /Store Team Member
The Milk Shake Factory
10.2024 - 01.2025
- Provided excellent customer service in a friendly atmosphere.
- Resolved customer complaints promptly, maintaining high satisfaction ratings and fostering repeat business.
- Counted cash in till and safe at beginning and end of each shift.
- Conducted regular training sessions on new menu items and equipment usage for team members.
- Facilitated communication with management across various platforms to ensure alignment on store operations.
- Efficiently closed the store and handled cash transactions.
- Monitored employee performance, delivering feedback to improve service quality and drive productivity.
- Completed required paperwork and logs for operational consistency.
- Helped store management meet standards of service and quality in daily operations.
- Supported store management in achieving service and quality standards through consistent operational practices.
Digital Personal Shopper
Walmart
03.2024 - 09.2024
- Processed online grocery orders, ensuring selection of high-quality products and precise handling of substitutions to enhance customer satisfaction.
- Maintained thorough knowledge of products, services, and promotions to effectively address customer inquiries and improve shopping experience.
- Provided exceptional customer service, resolving issues and ensuring seamless shopping experiences.
- Collaborated with store teams to achieve accurate and efficient order fulfillment, contributing to overall operational success.
- Streamlined order fulfillment processes, enhancing customer satisfaction and retention rates.
- Built relationships with customers and community to promote long- term business growth.
Education
Culinary Arts - Baking / Pastry Arts
Pittsburgh Technical Institute
Oakdale, PA06-2023
General Studies - General Studies
Elk Grove High School
Elk Grove05-2021
Skills
- Time management
- Organizational skills
- Attention to detail
- Computer skills
- Team building
- Employee motivation
- Clear communication
- Interpersonal skills
- Conflict resolution
- Workflow optimization
- Critical thinking
- Calm under pressure
Additional Information
Passionate and detail-oriented Baking and Pastry Arts graduate with hands-on training in artisan breads, plated desserts, specialty cakes, and chocolate work. Skilled in both classic and contemporary techniques, with a strong foundation in food safety, kitchen management, and recipe development. Brings creativity, precision, and a commitment to excellence in every aspect of baking and pastry production.
Certification
- Driver's License
- ServSafe
- Food Handler Certification
Timeline
Supervisor
Bags Inc.
08.2026 - Current
Wheelchair Assistant
Prosegur / bags inc
07.2025 - Current
Transporter
MLS/Hertz
01.2025 - 06.2025
Shift Supervisor /Store Team Member
The Milk Shake Factory
10.2024 - 01.2025
Digital Personal Shopper
Walmart
03.2024 - 09.2024
Culinary Arts - Baking / Pastry Arts
Pittsburgh Technical Institute
General Studies - General Studies
Elk Grove High School