Sydney Privott

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Collected co-payments or full payments from customers.
• Entered and processed patients' prescriptions into internal system.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

As a customer service cashier I assisted customers, resolved issues, and ensured satisfaction often through phone, email, or in-person interactions. This required strong communication and problem solving skills.