Sydney Robinson
Marietta,GA
Summary
Dynamic and results-driven professional with extensive experience in customer service and brand engagement at The Chosen One Direct. Proven track record in enhancing brand awareness and driving sales through exceptional communication and relationship-building skills. Adept at managing high-stress situations while delivering outstanding customer experiences and generating leads for future opportunities.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
The Chosen One Direct
Marietta, GA
09.2024 - Current
- Generated positive word-of-mouth referrals by offering personalized customer interactions.
- Engaged with strangers in meaningful conversation to foster brand commitment.
- Established enduring connections with industry leaders by engaging in relevant gatherings.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Customer Service Representative
State Farm WFH
Marietta, GA
09.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Facilitated increased revenue via targeted upselling addressing specific customer preferences.
Sales Associate
T Mobile
Royal Oak, MI
03.2018 - 07.2023
- Engaged customers through organized merchandise displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Handled exchanges and refunds following company policies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Toys"R"Us
Livonia, MI
10.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Site Director
Inner City Youth League
Detroit, MI
08.2016 - 09.2017
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Ensured adherence to regulatory standards while exploring process improvement opportunities.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
Secretary
Inner City Youth League
Detroit, MI
06.2016 - 08.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Optimized call handling through efficient use of a multi-line phone system.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Assistant Teacher
Childtime Children's Center
Southfield, MI
03.2016 - 05.2016
- Encouraged comprehensive student development using diverse activity-based learning methods.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Education
Fashion And Merchandise -
Central Michigan University
Mount Pleasant, MICosmetology - Beauty
Empire Beauty School
Kennesaw, GASkills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Customer relations
- Brand awareness
- Communication skills
- Sales
- Critical thinking
Timeline
Brand Ambassador
The Chosen One Direct
09.2024 - Current
Customer Service Representative
State Farm WFH
09.2023 - 09.2024
Sales Associate
T Mobile
03.2018 - 07.2023
Customer Service Representative
Toys"R"Us
10.2017 - 11.2018
Site Director
Inner City Youth League
08.2016 - 09.2017
Secretary
Inner City Youth League
06.2016 - 08.2016
Assistant Teacher
Childtime Children's Center
03.2016 - 05.2016
Fashion And Merchandise -
Central Michigan University
Cosmetology - Beauty
Empire Beauty School