Artist
Sydney Roby
American Eagle Co.
Belleville,IL
Summary
Offering strong interpersonal skills and a passion for customer service, well-suited to thrive in a busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in the Weekend Studio Operation Assistant role.
2024
years of professional experience
Work History
Hostess
- Coordinated guest reception and seating to ensure efficient restaurant operations.
- Collaborated with servers to streamline table assignments and improve customer flow.
- Coordinated and organized server schedules to promote effective service delivery and team collaboration.
- Identified and resolved guest complaints, providing effective solutions to improve their experience and maintain service quality.
- Coordinated and confirmed guest reservations through direct phone interactions, ensuring accuracy and satisfaction.
Brand Ambassador
1 Year- Organized store layout to align with company standards, enhancing customer experience
- Guided customers in selecting styles and items that matched their preferences, improving satisfaction
- Promoted the loyalty program in the store.
- Ensured fitting rooms were tidy and accessible for customers. and go-backs within the store
- Engaged customers through product demonstrations and brand storytelling.
- Assisted in maintaining visual merchandising standards to enhance customer experience.
- Supported promotional events, driving engagement and increasing brand awareness.
- Provided feedback on customer preferences to refine marketing strategies.
- Collaborated with team members to achieve sales goals and improve service quality.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Monitored inventory levels, ensuring product availability for customers at all times.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Lead Sales Team Member – Fine Arts Expert
1 Year- Oversaw operations of fine arts supplies area, ensuring proper stocking and arrangement of items.
- Guided customers in selecting supplies for projects, enhancing their overall shopping experience
- Maintained organization throughout the store
- Resolved customer issues and processed refunds during manager absence, ensuring customer satisfaction and loyalty
- Assisted in the setup of POGs around the store, maintaining organization of floorset
- Coordinated pickup and shipment orders through BOPIS system, streamlining order fulfillment process
- Maintained merchandise displays to enhance customer experience and improve sales visibility.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Handled inventory management tasks, including stock replenishment and organization.
- Educated customers on crafting techniques through workshops and demonstrations.
- Supported seasonal promotions by setting up themed displays in accordance with company guidelines.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
Education
Bachelor of Science - Ceramic arts
- Minors in Psychology and Art History
- Applying for Masters in Couples and Family Counseling with a focus in Art Therapy and Child Development in Fall 2026
- Redbird Academic Scholarship Recipient (2022-2026)
- Terry Adkins Scholarship Recipient (2022-2023)
- President Of Redbird Kpop Club (2025-2026)
- Vice president of Redbird Kpop Club (2024-2025)
- Membership Recruitment of Redbird Kpop Club (2023-2024)
Skills
Reservation management
Guest engagement
Customer service
Phone etiquette
Payment processing
Attention to detail
Multitasking efficiency
Efficient collaboration
Cleaning and sanitation
Patience and compassion
Timeline
Brand Ambassador
American Eagle Co.
01.2023 - 01.2024
Lead Sales Team Member – Fine Arts Expert
Michaels Craft Store
01.2021 - 01.2022
Hostess
Gulf Shores Bar & Grill
2024 - 2024
Illinois State University
Bachelor of Science from Ceramic arts
Exhibitions
- Thee Black Aesthetic (2026)
- Melting Point (2025)
- What grounds you? (2023)
- Art on the Square (2022)