Sydney Santana
Tampa,Florida
Summary
Resourceful Assistant Property Manager with a strong background in customer service and resident relations. Collaborates effectively with the property manager to ensure seamless operations. Possesses a comprehensive understanding of housing laws and is proficient in resident management.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
ZRS Management
11.2023 - Current
- Helped oversee all operational procedures, fostering an innovative, strategic, and analytical onsite environment.
- Held a management position during the implementation of $1.7 million worth of capital updates on the property.
- Reduced delinquency to less than 1.5% by maximizing collection efforts.
- Maintained an average renewal retention rate of 65%.
- Motivated and directed on-site staff to accomplish operational objectives by providing clear instructions and compassionate leadership aligned with corporate mission values.
Leasing Consultant
ZRS Management
07.2022 - 11.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Achieved high occupancy rates through the implementation of effective marketing strategies and delivery of exceptional customer service.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Performed thorough screening of rental applicants, including credit checks, background checks, and income verification, to qualify potential tenants in accordance with company policies and fair housing regulations.
Skills
- Onesite
- Knock
- Industry Knowledge
- Tenant Issue Resolution
- Administrative Support
Accomplishments
Nominated for the ZRS Management "Leasing Consultant of the Year" award in 2023.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
ZRS Management
11.2023 - Current
Leasing Consultant
ZRS Management
07.2022 - 11.2023
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