Sydney Thomas
Chicago,IL
Summary
People-oriented and dependable customer service specialist with years of experience in working high volume customer interactions while maintaining customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Chicago Athletic Clubs
Chicago, Illinois
12.2023 - Current
- Greeted guests upon arrival and provided assistance with directions or any other inquiries.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
Customer Service Representative
LOL Entertainment
Chicago, IL
02.2024 - Current
- Provided customer support via phone and email troubleshooting issues with reservations and ticketing
- Handle complaints and provide appropriate solutions
- Facilitated and organized large field trip/event groups via phone and email
- Tracked and update records of trips, donations, voucher codes, and purchase orders
- Processing orders and transactions such as refunds and credits
Key Holder
Valley Dairy Freeze
Louisville, KY
05.2017 - 08.2020
- Managed a team of 10-15 staff members
- Handled food safety and kept spaces clean to protect customers and maintain proper sanitation
- Completed thorough opening and closing functions to maintain an organized and well stocked shop
- Supervised receiving and stockroom duties to identify inventory needs
- Operated POS terminals to input orders, split bills, and calculate totals
- Developed rapport with guests and assisted in generating repeat business by providing excellent customer service
Education
Certificate - Emergency Medical Technology
City Colleges of Chicago-Malcolm X College
Chicago, IL05-2022
High School Diploma -
Dupont Manual High School
Louisville, KY05-2020
Skills
- Customer Service
- Scheduling
- Inbound and Outbound Calling
- Complaint Handling
- Microsoft Outlook
Timeline
Customer Service Representative
LOL Entertainment
02.2024 - Current
Front Desk Receptionist
Chicago Athletic Clubs
12.2023 - Current
Key Holder
Valley Dairy Freeze
05.2017 - 08.2020
Certificate - Emergency Medical Technology
City Colleges of Chicago-Malcolm X College
High School Diploma -
Dupont Manual High School
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