Sydney Thomas
Latham,NY
Summary
Dynamic leader with a proven track record at Zoom Tan - Tanning Salon, enhancing operational standards across multiple locations. Skilled in strategic planning and customer service, I excel in fostering team collaboration and professional growth. My attention to detail and leadership abilities have significantly boosted employee morale and compliance.
Overview
9
9
years of professional experience
Work History
District Manager
Zoom Tan - Tanning Salon
08.2023 - Current
- Supervised eight locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fitness Director
Best Fitness
08.2022 - 08.2023
- Instituted a formal onboarding process for new employees to streamline their transition into the organization and facilitate long-term success in their roles.
- Led team meetings focused on professional development, sharing best practices, and discussing strategies for overcoming challenges faced in the fitness industry.
- Conducted regular performance reviews for staff members, providing constructive feedback to support growth and development.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
Salon Manager
Zoom Tan - Tanning Salon
04.2022 - 08.2022
- Controlled inventory by tracking sales reports and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
Personal Trainer
Retro Fitness
07.2020 - 04.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Scribe
Ophthalmic Consultants Of The Capital Region
01.2019 - 08.2020
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
Host/Server
Brickhouse Tavern and Tap
01.2016 - 01.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - Athletic Training
Canisius College
Buffalo, NY05-2015
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
Timeline
District Manager
Zoom Tan - Tanning Salon
08.2023 - Current
Fitness Director
Best Fitness
08.2022 - 08.2023
Salon Manager
Zoom Tan - Tanning Salon
04.2022 - 08.2022
Personal Trainer
Retro Fitness
07.2020 - 04.2022
Scribe
Ophthalmic Consultants Of The Capital Region
01.2019 - 08.2020
Host/Server
Brickhouse Tavern and Tap
01.2016 - 01.2019
Bachelor of Science - Athletic Training
Canisius College
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