Sydney Thompson
Torrington
Summary
Detail-oriented cashier team lead with strong cash handling and customer service skills. Committed to fostering positive customer relationships and ensuring operational accuracy.
Overview
8
8
years of professional experience
Work History
Cashier
Mitchell Fuel
Goshen, CT
08.2025 - 11.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed daily reconciliations.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Ensured cleanliness and organization of checkout area to streamline operations.
- Handled returns and exchanges while adhering to company policies for customer satisfaction.
- Trained new cashiers on procedures, promoting consistency in service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- the reason for disparting this job was the previous owner sold and Mitchell brought in their own people to run the store.
Cashier Team Lead
Village Market and Gas, Shell
Goshen, CT
05.2021 - 08.2025
- Supervised cashier team, ensuring compliance with operational standards and customer service excellence.
- Trained new cashiers on point-of-sale systems and customer interaction best practices.
- Managed cash handling processes, ensuring accuracy in transactions and daily reconciliations.
- Resolved customer inquiries and complaints swiftly to maintain loyalty and satisfaction levels.
- Conducted inventory checks to ensure product availability, minimizing stockouts at the register.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Disparted this job and position when the owner sold to Mitchell fuel.
Cashier
Paterson Oil and Gas
Torrington, CT
04.2019 - 05.2021
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Torrington High School
Torrington, CT06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Customer relations
- Written and verbal communication
- Order taking
- Product restocking
- Product knowledge
- Cash drawer balancing
- Staff training
- Attention to detail
Timeline
Cashier
Mitchell Fuel
08.2025 - 11.2026
Cashier Team Lead
Village Market and Gas, Shell
05.2021 - 08.2025
Cashier
Paterson Oil and Gas
04.2019 - 05.2021
High School Diploma -
Torrington High School