Sydni Davis
Gretna,LA
Summary
Licensed Insurance Producer with several years of Customer Service experience. I specialized in both the insurance and healthcare industries improving service quality and enhancing customer satisfaction. Proficient in employing advanced computer systems to streamline service and execute effective market research to elevate brand awareness. I can demonstrate meticulous organizational and time management skills, ensuring precision in customer communications and task management to optimize team operations.
Professional insurance specialist with track record of delivering client-focused solutions. Adept at navigating complex policies, and risk assessment. and customer relationship management. I am reliable in achieving organizational goals. Skilled in sales strategies.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Liberty Professional Services
02.2021 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals while building strong relationships with customers through consistent communication and excellent customer service
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Insurance Customer Service Representative
Statefarm Insurance
08.2018 - 02.2021
- Resolved customer issues efficiently, boosting satisfaction scores by 22%
- Managed client inquiries with strong attention to detail and clear communication
- Supported team to enhance service quality, leading to improved customer interactions
- Implemented strategic customer service protocols to elevate care standards
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Implemented personalized follow-up system for unresolved issues, significantly increasing customer satisfaction rates.
Patient Intake Specialist
Northside Hospital Forsyth
10.2015 - 08.2018
- Monitored and analyzed customer service metrics to enhance process efficiency.
- Collaborated with healthcare professionals to ensure accurate and timely communication of pertinent patient information.
- Reduced no-show rates by implementing automated reminders for upcoming appointments via phone calls or text messages.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
Education
Bachelor of Administrative Studies -
Georgia State University
Atlanta, GA05-2017
Skills
- Teamwork
- Leadership
- Time Management
- Microsoft Office
- Proficient in Excel
- Resourcefulness
- Conflict Resolution
- Active Listening
- Quick study
- Customer Care
- Computer Literacy
- Service Quality Enhancement
- Customer Support
- Troubleshooting
Additionalinformation - Extracurricularactivities
- Organize monthly events to increase the participation of the students in different college clubs.
- Conducted a CSR programme in World Environment Day
Personal Information
Title: Customer Service Representative
Detail-oriented professional with a strong background in customer service, call center management, and claims adjusting, equipped with strong data management skills. Dedicated to contributing effectively to organizational objectives through meticulous attention to detail and exceptional problem-solving abilities.
Licensed Insurance Producer - Louisiana
Personal and Casualty
Timeline
Insurance Agent
Liberty Professional Services
02.2021 - Current
Insurance Customer Service Representative
Statefarm Insurance
08.2018 - 02.2021
Patient Intake Specialist
Northside Hospital Forsyth
10.2015 - 08.2018
Bachelor of Administrative Studies -
Georgia State University
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