Sydnie Taylor
Washington,US
Summary
As a dedicated healthcare aide, college student, teacher, crisis specialist for the suicide hotline, social service intern, and file clerk, I have honed a diverse skill set aimed at providing compassionate support, fostering resilience, and driving positive outcomes for individuals in need. My experience across these roles has allowed me to develop a strong foundation in crisis intervention, patient care, administrative support, and community outreach. I am committed to ensuring that at-risk and underserved populations have access to the tools, resources, and services they need to build resilience and thrive. By integrating my varied experiences with the mission of better identifying, assessing risk, and directing tailored resources toward our most vulnerable communities, I contribute to building resilience capacity and capability through collaboration and innovation. I am passionate about making a meaningful impact and supporting efforts to empower individuals and communities, both before, during, and after disasters.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Medstar Healthcare
Clinton, Maryland
08.2015 - Current
- Delivered compassionate patient support, enhancing overall satisfaction and fostering a welcoming environment.
- Streamlined appointment scheduling processes, significantly reducing patient wait times and improving operational efficiency.
- Coordinated with medical staff to ensure seamless patient transitions, contributing to higher patient retention rates.
- Analyzed patient feedback to identify service gaps, leading to targeted improvements and measurable service enhancements.
- Actively engaged with patients to address inquiries, building trust and promoting a positive healthcare experience.
- Provided empathetic patient assistance, fostering a welcoming atmosphere that encouraged open communication and trust.
Home Health Aide
Alta Healthcare
Gaithersburg, MD
11.2010 - Current
- Provide mobility assistance, including help with walking, transfers, and repositioning in bed.
- Monitor patients’ vital signs, such as temperature, pulse, and blood pressure, and report changes to healthcare providers.
- Administer medications as prescribed, ensuring proper dosage and timing.
- Assist with meal preparation, feeding, and ensuring proper nutrition.
- Perform light housekeeping tasks, including cleaning, laundry, and organizing living spaces.
- Provide companionship and emotional support to patients, fostering a positive environment.
Human Service Specialist/Local Hire
FEMA
Hyattsville, MD
10.2024 - 05.2025
- Verified applicants’ personal and situational information, ensuring accurate and up-to-date records for disaster response.
- Conducted site assessments to identify disaster-prone areas and prioritized emergency relief planning.
- Developed and implemented emergency relief strategies, including requesting additional resources and assistance for affected survivors.
- Coordinated with external organizations such as the Red Cross to refer survivors to available support when FEMA and other primary resources were unavailable.
- Facilitated resource allocation to ensure timely delivery of aid to survivors in critical need.
- Provided guidance and assistance to survivors in navigating support systems, ensuring they received appropriate care and services.
Crisis Specialist – 988/211/CPS Support
Community Crisis Services Inc. (CCSI)
Hyattsville, MD
03.2022 - 05.2023
- Responded to incoming chat, text, and hotline inquiries from individuals in emotional distress or crisis, providing immediate, non-judgmental support.
- Assessed the severity of each crisis by utilizing active listening and empathy to evaluate risks and determine the best course of action.
- Provided stabilization techniques, including emotional support, coping strategies, and guidance.
- Offered information about available community resources, mental health services, and crisis intervention options.
- Made referrals to appropriate mental health professionals, emergency services, or other resources, coordinating efforts for the safety and well-being of the individual.
Education
High School Diploma -
Winston Churchill High School
Some College - Social Service
Prince Georges Community College
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Data entry proficiency
- Phone etiquette
- Clinical data entry
- Payment processing
Timeline
Human Service Specialist/Local Hire
FEMA
10.2024 - 05.2025
Crisis Specialist – 988/211/CPS Support
Community Crisis Services Inc. (CCSI)
03.2022 - 05.2023
Patient Service Representative
Medstar Healthcare
08.2015 - Current
Home Health Aide
Alta Healthcare
11.2010 - Current
Some College - Social Service
Prince Georges Community College
High School Diploma -
Winston Churchill High School