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Syed Hassan
Ypsilanti,MI
Work Preference
Summary
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Home Depot
Ypsilanti, MI
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Trained new staff on register operations and customer service protocols to ensure compliance.
- Collaborated with team members to achieve monthly Credit Cards targets and optimize workflow efficiency.
Financial Relationship Banker
Huntington National Bank
Ypsilanti, MI
06.2023 - 01.2025
- Developed strong customer relationships through personalized banking solutions and attentive service.
- Analyzed client financial needs to recommend appropriate products and services, enhancing customer satisfaction.
- Collaborated with team members to streamline account opening processes, improving efficiency and reducing wait times.
- Assisted clients with transaction inquiries, ensuring accurate information delivery and timely problem resolution.
Assistant Branch Manager
Flagstar Bank, FSB
Ann Arbor, MI
10.2021 - 07.2022
- Led branch operations to ensure compliance with regulatory standards and internal policies.
- Mentored staff on customer service best practices, enhancing client satisfaction and retention rates.
- Streamlined branch processes to improve operational efficiency and reduce wait times for customers.
- Developed training programs for new employees, fostering a culture of continuous learning and development.
- Supervised team of four branch employees and made recommendations regarding performance evaluations.
Financial Service Rep/Personal Banker
Michigan First Credit Union
Ypsilanti, MI
08.2018 - 08.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated account openings and closings, ensuring compliance with regulatory requirements.
- Educated clients on financial products, enhancing understanding and promoting responsible usage
- Implemented streamlined processes for loan applications, improving turnaround time for approvals.
Branch Supervisor
TCF National Bank
Ypsilanti, MI
06.2014 - 07.2018
- Supervised daily branch operations to ensure adherence to banking policies and procedures.
- Trained and mentored staff on customer service best practices and conflict resolution techniques.
- Analyzed branch performance metrics to identify areas for improvement and drive operational efficiency.
- Implemented new banking software system, enhancing transaction accuracy and customer experience.
Education
BBA - Marketing
University of Gloucestershire
London, UK12-2009
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Professionalism and courtesy
- Staff training
- Sales expertise
- Credit assessment
Timeline
Customer Service Associate
Home Depot
01.2025 - Current
Financial Relationship Banker
Huntington National Bank
06.2023 - 01.2025
Assistant Branch Manager
Flagstar Bank, FSB
10.2021 - 07.2022
Financial Service Rep/Personal Banker
Michigan First Credit Union
08.2018 - 08.2021
Branch Supervisor
TCF National Bank
06.2014 - 07.2018
BBA - Marketing
University of Gloucestershire