Syed Shah

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Provided LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provided support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provided identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.
• Implemented practices to further sustainability in strategic planning initiatives.
• Coordinated the development, training, and exercise of a recovery plan.
• Completed software updates and assessed security patches for optimized computer use.
• Configured, installed and upgraded SQL databases.
• Created flowcharts, diagrams and other documentation.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Created system design models and specifications to support system programmers and development teams.
• Assisted employees with resolving network problems at remote locations.
• Assisted in testing, applying and maintaining server configurations and related security patches.
• Assisted in maintaining and checking the health of systems and backups to include restore testing.
• Monitored ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
• Provided identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

• Coordinated the development, training, and exercise of a recovery plan.
• Completed software updates and assessed security patches for optimized computer use.
• Configured, installed and upgraded SQL databases.
• Created flowcharts, diagrams and other documentation.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Created system design models and specifications to support system programmers and development teams.
• Assisted employees with resolving network problems at remote locations.
• Assisted in testing, applying and maintaining server configurations and related security patches.
• Assisted in maintaining and checking the health of systems and backups to include restore testing.
• Monitored ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Provided LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provided support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provided identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Recommended new and replacement hardware and software purchases.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to promote better understanding for non-technical users.

• Partner with internal team members to process client requests and inquiries, accelerating priority issues per business requirements and continuously developing, maintaining, and updating documentation to support data analysis procedures.

• Connect with third party vendors to resolve software and hardware issues efficiently and effectively.

• Continuously lead team members in fast and accurate ticket resolution, including closing 250+ tickets within 3 days

• Utilize data visualization software to successfully employ the experienced approach.

• Collaborate with virtual team members to consistently deliver results in line with organizational objectives.