Alyazha Antoine
Akron,Ohio
Summary
Personable customer service professional offering over 4 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
AVIS RENTALS
AKRON /CANTON Airport , OH
03.2019 - 03.2020
- Communicated with vendors regarding back order availability, future inventory and special orders
- Compiled customer feedback and recommended service delivery improvements to management
- Answered constant flow of customer calls with up to 5 calls in queue per minute
Customer Service Associate
Huntington Bank
Akron, Ohio
01.2018 - 03.2018
- Received customer service calls for Huntington Bank phone bank
- Created member account profiles on organization's online banking program
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Caregiver
Arden Courts
Bath, Ohio
01.2016 - 02.2017
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Education
High School Diploma -
North High School
Akron, OH06.2016
Skills
- Customer service
- 46 WPM typing
- Inbound and outbound calling
- Strategic sales knowledge
- MS Office proficiency
- Money handling abilities
Timeline
Customer Service Associate
AVIS RENTALS
03.2019 - 03.2020
Customer Service Associate
Huntington Bank
01.2018 - 03.2018
Caregiver
Arden Courts
01.2016 - 02.2017
High School Diploma -
North High School