SyghAnn Morales
Kingman,AZ
Summary
Friendly and dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Dollar Tree
01.2022 - 04.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Airline Ticket Agent
Frontier Airlines
05.2021 - 08.2022
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Reviewed tickets, identification and passports to verify traveler identity.
Assistant Store Manager
Einsteins Bros Bagels
07.2019 - 04.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Ross Dress For Less
01.2017 - 06.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Skyview High School
Buckeye, AZ05.2016
Skills
- POS System Operation
- Customer Service
- Multi-tasking skill
- Excelled responsibility
- Positive Attitude
- Shift Scheduling
- Flexible Schedule
- Motivational Skills
- Efficient individual/ team work
Timeline
Cashier Team Lead
Dollar Tree
01.2022 - 04.2023
Airline Ticket Agent
Frontier Airlines
05.2021 - 08.2022
Assistant Store Manager
Einsteins Bros Bagels
07.2019 - 04.2021
Sales Associate
Ross Dress For Less
01.2017 - 06.2019
High School Diploma -
Skyview High School
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