Sylas Nieboer
Brockport,NY
Summary
Enthusiastic and reliable professional server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Black And Blue
01.2023 - Current
- Cultivate warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Buss and reset tables to keep dining room and work areas clean.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Use slow periods to restock supplies, ice, trays, and delivery bags.
Team Leader
Panera Bread
08.2019 - 06.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Bachelor of Science - Accounting/Business
SUNY College At Brockport
Brockport, NY05.2026
High School Diploma -
Fairport Senior High School
Fairport, NY06.2021
Skills
- Sales
- Check Payment Processing
- Dining Customer Service
- Guest seating arrangements
Timeline
Server
Black And Blue
01.2023 - Current
Team Leader
Panera Bread
08.2019 - 06.2023
Bachelor of Science - Accounting/Business
SUNY College At Brockport
High School Diploma -
Fairport Senior High School
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