Sylianne Cardenas Gonzalez
Sacramento,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
South Bay Retina
San Jose, CA
06.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Stylist
Federico Beauty Institute
Sacramento, CA
08.2022 - 05.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Graduate Certificate - Cosmetology
Federico Beauty Institute
Sacramento, CA05.2023
High School Diploma -
El Camino Fundamental High
Sacramento, CA06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
South Bay Retina
06.2023 - 02.2024
Stylist
Federico Beauty Institute
08.2022 - 05.2023
Graduate Certificate - Cosmetology
Federico Beauty Institute
High School Diploma -
El Camino Fundamental High